Refund policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at catchafiyah1@gmail.com. Please note that returns will need to be sent to the following address: 5701 Mentmore Drive, West Palm Beach Park, FL 33407.

You can always contact us for any return question at catchafiyah1@gmail.com.

If your return is accepted, we'll provide instructions on how and where to send your package. Customers are responsible for return shipping costs for standard returns. If your item is defective, damaged, or you got the wrong item, Blazah Fiyah covers return shipping. Items sent back without requesting a return first will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We don't accept returns on items that have been worn, washed, altered, stained, damaged after delivery, or returned without the original tags. For hygiene reasons, worn hats are not eligible for return. Custom or personalized items, gift cards, and items specifically marked final sale are also non-returnable. Please contact us at catchafiyah1@gmail.com if you have questions about whether your item is eligible for return.

Exchanges

To exchange an item for a different size or style, please return the original item following our return instructions. Once the return is accepted, you can place a new order for the item you want. 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at catchafiyah1@gmail.com.